PLACING YOUR ORDER
- Call Customer Service at 1-800-624-5017 or local customers can dial 954-572-3035, Monday thru Friday 8:30am - 5:30pm, eastern standard time. International customers will have to call 001(954) 572-3035.
- You may fax your order 24-hours a day at (954) 572-3881. Important: Have call back # on this order.
- Shop on line 24 hours a day with our new complete on line catalog which is a secured site. E-mail orders direct to custserv@cbsexquisite.com.
- When orders are called in verbally, please ask salesperson to repeat your entire order back to you so there are no errors on either part. Once an order is placed, pulled and shipped customer will be liable for items verbally agreed upon.
- Please specify how you will be paying for your order. COD Business Check, COD Money Order or Credit Card. Please note we do not take personal checks.
SHIPPING
- Orders are processed within 30 minutes; and shipped from our Sunrise Distribution Center within 24 hours.
- We ship UPS Ground within the United States. Orders shipping to P.O. Box or APO/FPO addresses are sent U.S Postal Service Priority Mail, C.O.D. service is not availible with USPS Priority Mail shipments, nor can we ship orders containing flammable products or aerosols via USPS. Orders with flammable products to international destinations are shipped via Fedex. Fedex cannot deliver to a P.O. Box or APO/FPO addresses.
- Next Day Delivery is availible, we ship Fedex overnight. All next day orders are required to be paid by credit card because of the shipping charges. No C.O.D’s availible on overnight shipping.
HOURS OF OPERATIONS
CBS is open Monday thru Friday, Eastern Standard time, 8:30am to 6:00pm or 24 hours, 7 days a week for secured online ordering at www.cbsexquisite. com.
DUTIES, TAXES INTERNATIONAL
Customer is liable for all duties and taxes, not CBS.
BACKORDERS
Unfortunately we may be out of an item, we ask that you please re-order it. If backorder is over $50.00 CBS will automatically put on backorder and ship out when the product comes in. We will pay all UPS ground charges, except C.O.D.’s, only when paid by credit card. All international orders will have to be reordered.
MAIL IN PRE-PAID ORDERS
If you would like to prepay your order with a business company check or money order (No personal checks) to avoid C.O.D charges, send your completed order form and payment or credit card information to CBS Beauty Supply, 4588 Hiatus Rd., Sunrise, FL. 33351 or Fax to 954-572-3881.
SALES TAX
All Florida residents are required to pay 6% sales tax, unless Resale Tax Certificate is on file with signature at CBS in our posession. Every year we need a copy of current certificate.
C.O.D PAYMENT
C.O.D. means you pay the UPS Driver when your package arrives. UPS does not accept cash, only money orders or company business checks (No Personal checks accepted). UPS charges a $10.00 fee for this service, plus your shipping charge. To avoid a $10.00 C.O.D fee you can use a credit card.
CREDIT CARD PAYMENT
When paying by credit card we will need the actual name as it appears on the card. We also need the account number as well as the expiration date. Please provide the actual billing address of where your actual statement for the credit card is mailed to (your house address, business address, or P.O. Box). Then we will need the actual shipping address where you would like your products to be shipped (please note-we verify all billing addresses on credit cards). For international verification you will need to fax a copy of the 1st page of your credit card statement showing your account number, name and billing address for verification. This is the easiest and best way for international verification. The banks take too long to verify internationally and some will not even verify the information.
RETURNS, DAMAGES OR MISSING ITEMS
CBS wants you to be satisfied with the products you have purchased, we realize that sometimes you may change your mind on a product that you ordered and wish to return that product. Please make a copy of your original invoice along with the products you are returning, send them back either UPS or USPS. Please make sure this is packed good and your package is insured with a signature required. If we receive merchandise that is broken upon receiving, you will not receive any credit. Make sure your items are packed good internally.
Missing items should be called in within 24 hours of receipt of shipments, anything after this will not be acceptable. Please make sure to look thorough all the packaging, as when we pack little items are usually together or attached to something else. Empty popcorn or bubble wrap as well cut of box. Peace of mind, we have 2 people that double check orders before they ship your package.
Damages should be called in immediately at time of delivery and noted with the carrier that the box is damaged before signing for anything. If the box is damaged at time of delivery this has to be brought to the carrier’s attention at time of delivery, not after, this way if products are damaged internally, it will already be noted on the the carrier's report. Without this information, CBS cannot guarantee anything to be replaced if we are not able to make an insurance claim on the package you have received.
Returns - There are no returns on Liquids, Powders, Nail Drills, Nail Bits, Facial, Massage or any skin & Spa equipment, Airbrush guns, Skincare and Cosmetics. All Toe rings and jewelry are special ordered from manufacturer at the time of ordering and are not returnable or exchangeable. If an item is being returned, the item must be in original manufacturers box as it was received, and must be in good condition to be re-sold to the consumer. All returns are subject to a 20% restocking fee. All returns are for store credit or exchange only.
SPECIAL ORDERS
(MERCHANDISE NOT IN
STOCK)
Any order that is drop shipped
or special ordered from another manufacturer
shipped either to CBS
Beauty Supply or the customer requires a 100% payment in full before any order
placed or delivered.
There are absolutely no
returns, exchanges, or
store credits on any
special ordered
merchandise.
EXPORT INTERNATIONAL ORDERS
All international orders are shipped either Fed-Ex Air or Freight Forwarder depending upon the sizes and contents of order. Payment must be made by credit card, Bank Money Wire Transfer or pre-paid. There are no COD’s.
Any products purchased
via internet website ,
fax or verbal phone
orders from Cosmetic
Beauty Supply D/B/A CBS
Beauty Supply being
shipped to a private
person or commercial
business internationally
is the responsibility of
the consumer,
not Cosmetic Beauty
Supply D/B/A CBS Beauty
Supply to know all the
laws of importing
merchandise into there
country. The individual
consumer needs to know
if certain products need
permits or have any
other restrictions or
prohibited for products
being imported to there
country from the USA to
them. Cosmetic Beauty
Supply D/B/A CBS Beauty
Supply will not be held
liable for this. If Fed
Ex. the freight
forwarder or any other
carrier as well as
customs refuses this
product into the
recipients country the
products will then
either be destroyed by
customs or the carrier
or be returned to
Cosmetic Beauty Supply
D/B/A CBS Beauty Supply
for credit only back to
there form of payment.
The recipient will be
liable for all shipping
fees to and from them
back to the USA, not
Cosmetic Beauty Supply
DBA CBS Beauty Supply as
well as a 20% restocking
fee.
DANGEROUS GOOD FEES ON SHIPPING INTERNATIONAL BY OCEAN FREIGHT CHARGES
Cosmetic Beauty Supply DBA CBS Beauty Supply is a certified shipping company to ship dangerous and hazardous material by sea. This pertains to international customers only outside the U.S.A. as well as the Bahamas, St. Thomas St. Lucia, St. Croix, Grand Cayman Islands and Puerto Rico. Please note that there are extra fees that will be charged in addition to your freight charges for special UN boxes and Vermiculite used in packing your dangerous goods shipment when shipping by ocean, not air.
When Shipping dangerous and hazardous material by air only there are no extra fees incurred for boxes used or surcharges that the airlines or Fed EX will .We can ship any flammable product anywhere in the world (except acetone or aerosol spray enamel dryer can) at no extra charge from the carriers (which is called a D.G. Surcharge) when the product is no larger then a 1/2oz bottle, such as nail polishes, primer, etc…Any product that is larger in size such as a 8oz, 16oz, 32oz or gallon is considered to be dangerous goods because of the volume that you are shipping and can ship these as well, but when shipping these larger sizes, the carriers will charge a D.G.Surcharge of $55.00 to $80.00 per shipment plus your freight.
(Ship cost). Realistically on small orders, it is not feasible to ship this and absorb these fees. If the order was a large amount dollar wise, then it makes sense to ship.
The other alternative that you do have, but we have to charge you for is to keep your small order the way it is and we will repack your larger size product into smaller 1/2oz bottle and then you will avoid paying the D.G. Flammable Surcharge that the carriers charge. However, for us to do this, we will have to charge you the amount of 1/2oz bottles that we use to break it down to ship it for you.
For Example-if you order a 8oz bottle of acrylic liquid, that would be (16) ½ oz bottles that we would have to use to be able to ship and charge you the cost of the bottles which are .89 cents each. This way you can get your product at no extra cost from the carriers by only paying to have it re-packed in 1/2oz size.
WARRANTIES
All
Drills have Limited
Manufacture Warranties
against defects and
workmanship from
manufacture. Airbrush
compressors have a 6-month
warranty against defects
and workmanship from
manufacture. All Facial
Equipment such as
steamers, magnifying
lamps, sterilizer units,
towel warmers,
microdermabrasion
machines, oxygen
machines and or any
other facial machines
have Limited Manufacture
Warranties against
defects and workmanship
from manufacture. All
Facial Massage Beds,
Massage Tables, Electric
Facial Massage Beds and
or Electric Massage
Tables have Limited
Manufacture Warranties
against defects and
workmanship from
Manufacture. (Please not
this all based on how a
customer has used and
cared for the machine
and or massage facial
table as well). Repairs
or Replacement parts
will be done by
Manufacture only. Any
other person not
authorized to try to
repair something will
void all warranties.
Replacements on parts or
a machine is completely
up to Manufacture.
Please note - customer
is liable for all
shipping charges to and
from Manufacture for
warranty or replacement
parts, not CBS or
Manufacture. We are not
in the shipping business;
we are in the supply
mail order business.
Manufacture warranty’s
products, but can not
warranty shipping
expenses to and from.
SHIPPING RATES U.S.A. GROUND
| $24.99 and under |
$7.95 |
| $25.00 - $50.00 |
$8.95 |
| $51.00 - $100.00 |
$9.95 |
| $101.00 - $150.00 |
$11.95 |
| $151.00 - $200.00 |
$14.95 |
| $201.00 - $300.00 |
$18.95 |
$301.00 and up -
WILL BE CHARGED BY WEIGHT OR
DIMENSIONAL SIZE OF PACKAGE FOR SHIPPING
|
Gallon
Surcharge
This will be
added to the
freight amount
for every gallon
ordered. |
$2.00 |
| C.O.D. collect on delivery fee |
$10.00 |
Residential (additional charge).
This will be added for
non-commercial delivery |
$2.95 |
Free shipping (Dade, Broward and West Palm Beach only)
That’s Right South Florida, Now CBS will ship your package FREE with a $75.00 minimum order. We realize South Florida is a service demand area and we are here to serve you with price, quality products and next day delivery for orders placed by 3:00 pm. All orders must be paid by credit card to avoid a C.O.D fee of $10.00. All C.O.D. orders will have a C.O.D. carrier charge for picking up money and bringing it back to us. To avoid this charge please use a major credit card. Please note this does not pertain to Residential shipping, only a commercial business address. This is only available to our local clientele and does not pertain to any other area than these three counties. For all other states or counties, please refer to shipping terms and fee’s in the back of the catalog. All orders under $75.00 will be subjected to pay all regular shipping charges.
International orders are shipped by Fed Ex Air. Rates based on orders weight and dimensions of package.
UPS and Fed Ex do not deliver to P.O. Box or APO/FPO addresses. These orders are shipped USPS Priority Mail Flammable items cannot be shipped to an APO or FPO.s. For any order shipped USPS to an APO or FPO, call for rates rates and shipping information. |